Detail
Technical Support Engineer - fluent French (AD)
Vacancy number 7109
Rotterdam reference 20100521-ZTME
company description
International company
job description
- To deliver technical expertise in all areas of the product portfolio, to a variety of groups, including Application Partners, Direct End-Users, Distributors and employees in the EMEA region.
- To create entries for and maintain an EMEA-wide Knowledge Base.
- To participate in new product release reviews and QA activities.
- Manage customers effectively and professionally, seeking help from senior staff. Appropriately escalate issues as needed.
- Ensure customer cases are reported and logged with the maximum information relevant to the issue. Communicate effectively with customers regarding expectations for call backs and follow up of their issues. Demonstrate an increasing level of customer care skills.
- Troubleshoot and diagnose routinely encountered customer issues making use of the resources available to you, and provide valid workarounds wherever possible. Own and resolve customer issues in a timely manner for your technical areas of expertise. Demonstrate an increasing ability to troubleshoot and resolve customer issues independently, using appropriate problem solving techniques.
requirements
- Experience needed : 1 - 4 years
- Experience as an Application Developer (Java, C, C++, C#, SQL)
- Education : M.Sc. or B.Sc. + relevant experience (Computer Science or related field)
- Fluency in French
salary indication
min. €36k - max. €39k
selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
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